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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Savy Brinson

February 20, 2026

5  out of  5
rating by Savy Brinson
"Julie is AMAZING! State Farm wasn’t able to cover my new house but she never gave up and tried about every 6 months and I was finally able to use their office again! Not only did she give me an amazing policy for my home, she saved me $130 a month on my vehicle insurance with WAY better coverage! 10/10 recommend Julie and Lonnell!"
We responded:
"Thank you for your review and business! We are so glad to have you back! Looking forward to working hard for you! "
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Earl Smeltzer

February 2, 2026

5  out of  5
rating by Earl Smeltzer
"They were very proactive, listen to what I had to say. And then had great recommendations on some additional coverages. That's going to help me in the future. And was able to get my cost down by 30%. Come on"
We responded:
"We appreciate your review. Please let us know if we can assist moving forward. Looking forward to working for you."
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pedro conejo

January 20, 2026

5  out of  5
rating by pedro conejo
"I made the switch of insurances best decision ever! I love how they helped me with every question and they were very helpful and polite!"
We responded:
"Thank you for your kind review. We look forward to taking care of you. If you ever need us, we are here! "
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Kalli Ouderkirk

January 19, 2026

5  out of  5
rating by Kalli Ouderkirk
"Terrance went above and beyond to save us money and get us the absolute best deal."
We responded:
"Thank you for your review. Terrance works extremely hard to make sure he's offering top notch service to our customers. We appreciate your business and look forward to taking care of you. "
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Kenny Jones

January 17, 2026

5  out of  5
rating by Kenny Jones
"They've had the best price I could find!"
We responded:
"Thank you for your review! If we can help at all don't hesitate to reach out! "
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Hallzee93

January 7, 2026

5  out of  5
rating by Hallzee93
"Best State Farm office in Shawnee! They know how to take care of you!"
We responded:
"Thank you so much for your review! We definitely appreciate your business! Remember we're always a stop by or phone call away!"
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Terrance Halsey

January 7, 2026

5  out of  5
rating by Terrance Halsey
"This insurance agency is bar none in town! They will take care of you and make sure you cover what’s important!"
We responded:
"Thank you for you review! Be sure to reach out to us if we can help in any way! "
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Jadeyn R

December 6, 2025

5  out of  5
rating by Jadeyn R
"Great, professional attitude! Helped us get the proper coverage we needed at a great price!"
We responded:
"Thank you for your kind review. Glad we were able to help. Looking forward to working with you!"
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Lance Bienhoff

November 12, 2025

5  out of  5
rating by Lance Bienhoff
"Worked with Terrance he did a great job getting my insurance moved over to State Farm"
We responded:
"Thank you for your review! Terrance is awesome! We look forward to working with you. "
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Kryptik Rogue

November 11, 2025

5  out of  5
rating by Kryptik Rogue
"Very professional, explained in detail about things I did not understand, wasnt in a hurry to get us in and out like some others we have delt with. Yall keep up the good work"
We responded:
"Thank you so much for you review! Making sure our customers understand their policies are very important to us. We look forward to working hard for you!"
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Melodie Dobson

October 17, 2025

5  out of  5
rating by Melodie Dobson
"recently switched my insurance, and it felt like such a personal and thoughtful process. Terrance really took the time to understand my needs and concerns, offering options that were tailored to my situation. They walked me through every step, explaining things clearly, and it never felt rushed. It’s rare to find such a personal touch with something like insurance, but they truly made me feel like a valued customer. I'm confident I made the right choice."
We responded:
"Thank you for making to switch to our office. Looking forward to taking care of you. We appreciate your review!!! "
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Christopher Homer

October 17, 2025

5  out of  5
rating by Christopher Homer
"I am US Army. I've used USAA for 10 years. I switched to Lonnell Alexander with State Farm. I received the same coverage and saved $80 a month! I was shocked and switched immediately. You can get the same people when you call in. Shelly there in office really knows her stuff. She will work with you on any of your needs or questions. I recommend anyone military or not to give them a call and get a quote. It saved me a lot of money. We all love saving money. Thanks Shelly and Lonnell."
We responded:
"Thank you for your kind review. It's always a win when we can help customers save money and provide great coverage. "
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Kristie D

October 13, 2025

5  out of  5
rating by Kristie D
"Shelly Little was so professional. She was quick and efficient. I will be recommending her to everyone!"
We responded:
"Thank you so much for your review. We look forward to taking care of you! "
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Gloria Lindsey

September 29, 2025

5  out of  5
rating by Gloria Lindsey
"Always very helpful, courtious, and professional. Never have any issues with State Farm."
We responded:
"Thank you for your review and 5 stars. It means a lot. Looking forward to working for you. "
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Deborah Young

September 19, 2025

5  out of  5
rating by Deborah Young
"Very helpful and knowledgeable. Better payments than I had with previous insurance!"
We responded:
"Thank you for your review. Looking forward to working hard for you."
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Kevin Adams

September 19, 2025

5  out of  5
rating by Kevin Adams
"Very friendly & easy to work with. Got a better rate & over double the coverage. No complaints!"
We responded:
"Thank you for your kind review! Glad we were able to help save you money and will better coverage! Let us know if we can help in the future!"
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kim gifford

September 3, 2025

1  out of  5
rating by kim gifford
"This is the 2nd month of them not doing there jobs! I now have 2 months to pay this month because they can't get their crap together! It was auto pay also! How do you mess that up? Save your money because they will cost you more for their mistakes!!! Run to another company if don't want ripped off!"
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Tj Baden

September 2, 2025

5  out of  5
rating by Tj Baden
"Lonnell Alexander and their staff are the best and very professional they go over and beyond for you they’ve been the best insurance agent I’ve ever had I highly recommend them They’ve always walked me through everything and made sure that I had everything that I needed"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Map Maker

July 24, 2025

5  out of  5
rating by Map Maker
"Lonnell and his State Farm team are top-tier. Personable, professional, and always on point—they make insurance feel less like a chore and more like a partnership. They’re quick to respond, easy to talk to, and genuinely care about helping you get the best coverage (with great discounts too). If you’re looking for solid service with a human touch, Lonnell’s your guy. Highly recommend!"
We responded:
"Thank so much for your awesome review! We are always here to help! Looking forward to working hard for you and the family! "
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Mackenzie Ogden

June 30, 2025

5  out of  5
rating by Mackenzie Ogden
"Julie from the State Farm office was so kind and helpful! My husband and I used her for home insurance on our first house, and we had an amazing experience. Julie got back to us quickly and offered several suggestions for saving money on our premium. I highly recommend this office!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Many Thanks!"
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Jayne Schmitt

June 26, 2025

5  out of  5
rating by Jayne Schmitt
"We moved to Oklahoma about a year ago. We chose this office because of the picture of the agent’s family. Then when we Visited the office and applied for a multi line policy, we were quite pleased with the three ladies there. Julie Payne wrote up our policies and she is very knowledgeable and is prompt to reply whenever we contact her. I think anyone would be pleased with these results"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Our goal at the office is to build generational relationships with hard work and trust. If there is anything else we can do to help, please let us know! Many Thanks!"
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Nick Chapman

June 25, 2025

1  out of  5
rating by Nick Chapman
"After 6 years I have finally moved on from this horrendous establishment they call an insurance agency. I had not made a single claim in 6 years, yet premiums and monthly payments always differed. They will tell you one thing , and then blame the “system” for doing another. They won’t stand behind what they tell you on a recorded line and don’t care how long you’ve been doing business there. Wouldn’t recommend them to anyone."
We responded:
"We’re truly sorry to hear that your time with us over the past six years did not meet your expectations. Our goal is always to provide clear, consistent, and reliable service, and we regret that we fell short in your case."
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Jeremy Hinton

June 20, 2025

5  out of  5
rating by Jeremy Hinton
"The ladies up front at this office are fantastic. If they are busy, they still respond quickly, if you have questions, they are thorough and if you need plan changes they are knowledgeable. I appreciate the business you all have going."
We responded:
"Thank you for your kind review, Jeremy. Looking forward to working hard for you!"
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Mike Kellum

June 19, 2025

5  out of  5
rating by Mike Kellum
"Julie was very helpful and they were able to lower my home and auto insurance premiums."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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MICHAEL Cowart

June 19, 2025

5  out of  5
rating by MICHAEL Cowart
"Julie was very pleasant and friendly, she answered all my questions and provided my auto insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"